RETURN & EXCHANGE POLICY
The following items are all FINAL sale and cannot be returned to our warehouse:
Monogrammed / Custom Items
Accessories (including Tote Bags, Coolers, Hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)
Leggings, Under garments, Bralettes
Super Deals, Flash Sales, Clearance, Sales
All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If the shoe box or shoes are damaged, the return will be denied.
Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
Merchandise may be returned for ONLINE STORE CREDIT only within 7 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
Exact colors of merchandise may slightly vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping.
The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.
If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using the issued store credit.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to incorrect address provided or being undeliverable, then you will be responsible for additional shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 7 days. After 7 days, the items will be donated to charity.
Due to our limited quantities and high demand, we may not be able to complete an exact exchange. If the exact item is unavailable, you would choose an item of equal or greater value.
If you have received an item with any problems or defects, please contact us immediately via email and include a photo of the damage / defect.
We are not responsible for damages to clothing caused by improper care, handling, shipping, or incorrect sizing.
Colors may slightly vary due to photography lenses, indoor / outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return is required.
General Order Information
• Please note: Orders CANNOT be changed, modified, or canceled after checkout!
• Merchandise may be returned for ONLINE STORE CREDIT only within 7 days from the delivery date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• We will only accept one coupon code per order.
• If you use a discount code during checkout or purchase an item on SALE/Clearance, the items are FINAL SALE and cannot be returned/exchanged.
• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at email@example.com or by phone at 443-774-4618
•Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
V’s House of Fashion is NOT responsible for:
•Delays with UPS shipping
•International Duties or Customs charges
•Products that are lost or damaged in the mail. The delivery/mail courier will be held responsible.
Products marked delivered by the Post Office.
•You will need to contact your local Post Office to obtain information regarding your package.
•If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
•All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
•Carrier Contact Numbers:
International USPS: 1-800-222-1811
•We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
•It is the responsibility of the consumer to make sure he or she provides the correct shipping address at checkout. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, please email us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
•We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees. Please contact your country's customs
office for respective charges and rates on packages being delivered from the US. International customers
(outside of United States) are responsible for all import duties, customs, and local taxes charged. We are
unable to provide the amounts or totals of these fees and we recommend you contact your customs office
or tax agent for further guidance